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bluetooth automatically shutting off

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‎10-28-2017 16:04 - edited ‎10-28-2017 16:09

‎10-28-2017 16:04 - edited ‎10-28-2017 16:09

I am trying to sync my surge. It has been showing wrong date and time for a month. I gave up for a while but I really need my fitbit. Everytime I go to sync, my fitbit will automatically turn off bluetooth itself, therefore I can never sync. So frustrated.

Please help!!!

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3 REPLIES 3

‎10-28-2017 20:26

‎10-28-2017 20:26

Are you sure its the Fitbit and not your phone?

 

My Bluetooth turns off on occasion. But its my phone

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-14-2017 09:11

‎11-14-2017 09:11

Fitbit shuts down my bluetooth and the only way to get it back up and running is to reboot my phone.  I know it's fitbit, because if I uninstall it, I have no problems.  After reinstalling fitbit, within a few hours, bluetooth shuts off and I can't turn it back on.  This is a major problem.

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‎04-16-2020 13:45

In response to Clark4682

‎04-16-2020 13:45

I have the same problem but I get a message on my phone saying specifically that Fitbit turned off my Bluetooth. 

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