broken surge - 2nd one

[almighty]

I'm letting folks know that i've now had my 2nd surge break in the same exact place as the first, this has been since the surge came out.  the company has done nothing but send me the same 3 emails about how they value me as a customer but can't do anything about the 2nd broken surge, that broken in the same exact place.  it's strange that the surge has broken in the same exact place yet they are unwilling to do nothing about it.

it wouldn't be such a big deal if it hadn't happened 2x's in the same exact place on both fitness trackes............weird huh?

time to look for a new fitness monitor and company who actually does care and doesn't send the same emails out over and over. 

[SunsetRunner]

Unfortunately it's out the hands of the most awesome community,

Feel free to add your vote / comment to jball40 's suggestion on the Feature Requests subforum:

https://community.fitbit.com/t5/Feature-Requests/Trade-in-Upgrade-Program/idi-p/628830

The more votes increases the chance of the developers integrate the functionality.

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The latest trackers, the Fitbit Blaze, Alta, Flex 2* & Charge 2 have exchangeable bands.

* The Flex 2 is swim-proof.

[DavideFitbit]

Welcome to the Fitbit Community @almighty, I'm sorry to see that you've experienced this with the replacement device Fitbit sent you. Fitbit developers are aware of the feedback other users have reported about the bands and is constantly working to improve the quality of the products, so this feedback is greately appreciated.

However, Fitbit does adhere to its Warranty Policy and could only provide a replacement device if it's withing the warranty period.