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cannot complete update for my surge

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‎10-20-2017 08:03

‎10-20-2017 08:03

my battery went dead last nite. after I charged it the time was wrong. I tried to do an update and got a msg that update cannot complete and to turn off any communication with surge. well the only thing my surge talks to is my P.C.. I was able to get on line and started the update download using the dongle. it looked like the P.C. downloaded the latest firmware but when it was trying to update the watch firmware I got this unable to update surge. turn off communication app. What??? confused... after several tries the time on watch corrected, but still get update error. my watch says version 16.34.5.14. I see I am not at latest level. Help.....

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2 REPLIES 2

‎10-20-2017 08:41

‎10-20-2017 08:41

ok. I uninstalled app. then went thru setup and reinstalled it. Surge now will update. I tried it a few times and it worked. but I did notice that I am at version 16.34.5.14 still.>>I thought there was a later version?? I guess as long as it is working now....

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‎10-20-2017 09:38

In response to ken1kraw

‎10-20-2017 09:38

@ken1kraw The latest version is being released incrementally. This link should explain: https://community.fitbit.com/t5/Surge/Surge-Firmware-Release-16-34-6-1/m-p/2199749#M73688

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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