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computer searches for fitbit but does not find it

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‎01-12-2018 12:44

‎01-12-2018 12:44

HI, had my fitbit surge since May 2017, worked perfectly, loved it, but I have not been able to sync it since Sunday, as my computer can't find it.  Have tried all the trouble shooting steps on the web site but still no joy.  Any advise would be much appreciated.  Thank you.

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‎01-13-2018 00:43

‎01-13-2018 00:43

Was one of the things you tried a restart of the Surge using the following procedure?

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

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2 REPLIES 2

‎01-13-2018 00:43

‎01-13-2018 00:43

Was one of the things you tried a restart of the Surge using the following procedure?

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Best Answer

‎01-14-2018 05:40

In response to SteveH

‎01-14-2018 05:40

Thank you so much, did try that once but it didn't work, now seems to have worked when I tried again, thank you.

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