error message - Could not establish connection!

[Shawboy]

My Surge stopped syncing 12 days ago. I reinstalled Fitbit Connect and then tried removing my surge from my account. Now when I try to set up a new device I get an error message that said:

Could not establish connection!

We encountered a problem communicating with your device, please try again

I know my computer is connecting to the Surge as I went into settings and checked that I could pair with my device. Please help me.

[SteveH · Accepted solution]

I would try restarting your Surge using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give it a few tries as it's known to not always work.

[Shawboy]

Thanks, I will give that a go.

[Shawboy]

Thanks Steve, that worked. Much appreciated.

[YojanaFitbit]

Hi @Shawboy, it's nice to see you here in the Forums! Consider here a second home for Fitbitters! 

I'm glad to know that @SteveH helped you out with this. I encourage you to keep using Fitbit to improve your daily routines and if you have the time, step in any of our Discussions board threads, you'll definitely enjoy other Fitbit user comments. 

I'll be here if you need anything else and keep up the super stepping! 

[Mashers]

I've been having this issue for over a year now, and there has never been any propper solution supplied by FitBit. I found that the only way I could get my surge to sync was to unistall fitbit connect and re-install it. This solution seems to work (most times) but is obviously not great as the uninstall process is time consuming, but I wrote a small batch file which i run that does the unistall/install process for me, and I can live with it.

I'm not really happy with it, but as FitBit don't seem interested in a proper fix, it's either that or throw it away.