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incorrect time

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walked seven plus miles on Sat. didn't charge battery. next morning time showed 0811. About an hour later screen went blank. Have not been able put correct time on watch. it is now 1206 and the watch reads 2235.
oh, at dav conference in dc. no access to instructions my sons gave last father's day. thanks
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I would like to know how to return my Surge for something that may keep time???

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Welcome to the Forums @sphynx and @Roxanne76! When the time on your tracker is incorrect, it usually means that it hasn't been syncing correctly. The first i'd like to recommend is that you restart your tracker.  I noticed that you wrote from an Android device so try to manually sync it by doing the following: 

  1. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  2. If your tracker didn't sync, force quit the Fitbit app and open it again.
  3. If your tracker didn't sync, reboot your mobile device and then open the Fitbit app again.
  4. If your tracker didn't sync, restart your tracker.
  5. If your tracker didn't sync, try syncing with your computer.

 

Keep me posted! 

 

 

 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

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