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recently synced, update failed and device not responding

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‎01-17-2016 20:11

‎01-17-2016 20:11

I am using my Surge for the first time. I don't have a compatible phone so am using my windows computer.

I downloaded the app and followed the prompts.

First time I tried installing the tracker it failed so I walked outside and it finished syncing.

It than moved onto an automatic update which failed (im still outside just incase).

 

My other problem is that my surge screen wont respond it still says "Lets get started...". I have followed the troubleshooting advise and have restarted it twice, which does shut down and turn on fine than goes back to the silly "Lets get started..." screen. 

Please help - trouble updating and device not responding.

 

Thank you

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‎01-17-2016 21:40

‎01-17-2016 21:40

Is this Win 10?

I'm nor site that they have the app foxed for updating,  many habe saps the Fitbit Connect works fone.

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‎01-18-2016 04:12

‎01-18-2016 04:12

I bought a new Surge yesterday. This is my second one. The first one wouldn't hold a charge. FitBit told me the battery was defective and to return it. The second one is doing the same thing that yours is. I have a charge HR and it isn't working right either. I've been using a fitbit since 2013. I don't know what's going on. I haven't gotten much support when I've called . I hope something is resolved soon. Good luck!

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