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red light on fitbit surge

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‎07-23-2017 19:39

‎07-23-2017 19:39

red light appeared on the right side of my watch today??????

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2 REPLIES 2

‎07-23-2017 20:09

‎07-23-2017 20:09

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-24-2017 07:06

In response to WendyB

‎07-24-2017 07:06

Turning it off three times didn't work.....customer service could only help with a discount to purchase new watch.  

Watch still syncs, battery charges but seems to deplete quickly.

 

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