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scratch on screen

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‎03-28-2016 18:33

‎03-28-2016 18:33

I bought a surge recently (<2 months) and I have a big scratch on the screen already. I have only used it for treadmill or outside run. Has anyone experienced this? I am bummed and the scratch is quite annoying. I'd appreciate if someone can help me get rid of this scratch.

 

Thanks in advance...

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‎03-29-2016 04:41

‎03-29-2016 04:41

Welcome to the Forums @AnuragB! Fitbit Surge screens is made of gorilla glass which it protects better the screen. If it has a scratch, there's no way to remove it. I recommend getting in touch with our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

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‎03-29-2016 04:48

In response to SunsetRunner

‎03-29-2016 04:48

@PeterFitbit wrote:

Welcome to the Forums @AnuragB! Fitbit Surge screens is made of gorilla glass which it protects better the screen. If it has a scratch, there's no way to remove it. I recommend getting in touch with our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

@SunsetRunner I realise this is the Surge Forum but to keep the post going I had no problems with the Surge scratching over 15 months but I now have a 1/4" scratch on the Blaze screen after 1 month... It doesn't affect me, but now I'm wearing a sweat band over the Blaze when I'm doing heavy gardening/pruning type activities..  It probably helps me with accuracy.

 

Wonderful product..

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
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