software update

[chewi]

How do i need to process to update my surge?

I just got it, it is synked but on the dashboard it is written ''Your Surge needs a software update before you can use it.''

If i go to the main menu and choose ''set up a new device'' it is telling me that my surge is already connected...

Help 🙂

[chewi]

never mind! i found how!!!

[shasta48]

I think the developer team made a stupid mistake to remove the option to sync the Surge from the Dashboard.  I just spent 20 minutes talking to customer support and they said the decision to remove the sync option from the Dashboard was made by Developer Team and it can't be undone.  My thought is that if it was coded out, it can be coded back in so that it shows up on the dashboard.  I am a very unhappy customer now and after owning the Surge for 4 months I would send it back if I could.  What a knuckle headed development team!!!

[Wendy040]

I agree I'm not happy about the removal of the sync from the dashboard. I liked seeing the battery status and the syncing. I hope it gets back soon!!!!!

[RobertoME]

Hello everyone and welcome aboard to @shasta48 and @Wendy040. If you are referring to the iOS app despite the fact was visually removed, the option still is there. With the new design f the Dashboard which provide a swift access, is just matter to pull down the screen to start syncing the tracker.  The status of the battery and the "Connected" message still are there.

In other platforms the option still remain as Android or Windows 10 app. If is other version of OS as Windows 7, is require to have Fitbit connect client, which gives the option to sync.

Although if the option of sync all-day is on your tracker will sync automatically as soon you turn the bluetooth on.

See you around and happy stepping.