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stops when unplugged

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‎07-03-2022 14:22

‎07-03-2022 14:22

My surge is brand new. It says it is fully charged, but when I unplug it, it stops. 

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‎07-06-2022 04:11

‎07-06-2022 04:11

Hello @Dogshea 

Have you tried restarting your Surge? That might help. Just press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds) then release the buttons. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on.

😃 Please let me know if this helps 

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‎07-24-2022 15:02

‎07-24-2022 15:02

Hello @Dogshea and welcome to the Community.  Fitbit stopped selling the Surge in 2017 or so.  This means that your brand new Surge was manufactured over five years ago.  A “new” battery, still in its original packaging, will degrade over time.  I suspect the battery is dead.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-14-2022 16:20

In response to LZeeW

‎09-14-2022 16:20

Yes, I had a different Fitbit that was wonderful. It finally broke where you plug it in so I thought I would use my husband which he had never used.  I had bought him one after I liked mine so much. 1917. It’s been setting since initial test thst it worked.  Now it only works when it is charging.  

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