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surge not communicating

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‎02-18-2016 23:09

‎02-18-2016 23:09

When I tried to pair to Bluetooth gave me an error saying can not communicate with surge
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4 REPLIES 4

‎02-19-2016 06:16

‎02-19-2016 06:16

Are you trying to set up call notifications? Have you opened the app to see if it will sync? The Bluetooth doesn't pair in your phone settings it does it from the app.
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‎02-19-2016 06:22

In response to Redmoonstar

‎02-19-2016 06:22

App works just Bluetooth setting in phone does not pair up

Sent from my iPad
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‎02-19-2016 08:42

In response to ericrude

‎02-19-2016 08:42

If restarting both the device and the phone doesn't resolve the issue, you might want to try resetting the device by doing the following:

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge™ for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Please let me know if the issue persists.

Nick | Washington

Surge, Blaze, Flex 2, Alta HR: - iPhone 7, Windows 8/10, Macbook Pro

Please mark posts as solved if you got the answers you needed, or visit the Fitbit help site for further assistance and information.

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‎04-09-2016 13:30

In response to Kosnick

‎04-09-2016 13:30

Welcome to the Community @ericrude! If you're still having syncing issues, after following @Kosnick's advice.  If the issue persists, feel free to contact Support. They will provide you the assistance you need to set up your tracker. 

 

Good luck! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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