surge stopped syncing through Windows in April 2018

[tommswpa]

Hi,

I have had my Surge for nearly 3 years. Starting now (April 2018), it refuses to sync via Windows. I also cannot download the fitbit connect Windows app - the process errors-out and says to try again later, but provides no other reasons or clue regarding the source of error.

I do have Windows 7, but have had no syncing trouble until now.

Has anyone successfully downloaded the fitbitconnect app on Windows 7?

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[SunsetRunner]

The XP version can be found here

[tommswpa]

Thanks - will give this download a shot.

i also think the number of "stored days" onboard the Surge without sync may be part of the problem.

[mdtroup]

My surge is not sinking. The message that "they" are trying to resolve issue keeps coming up on screen. How long has this been an issue?