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surge stopped syncing through Windows in April 2018

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‎04-21-2018 08:18

‎04-21-2018 08:18

Hi,

 

I have had my Surge for nearly 3 years. Starting now (April 2018), it refuses to sync via Windows. I also cannot download the fitbit connect Windows app - the process errors-out and says to try again later, but provides no other reasons or clue regarding the source of error.

 

I do have Windows 7, but have had no syncing trouble until now.

 

Has anyone successfully downloaded the fitbitconnect app on Windows 7?

 

-

Best Answer
3 REPLIES 3

‎04-21-2018 12:48

‎04-21-2018 12:48

The XP version can be found here

Best Answer

‎04-23-2018 15:25

In response to SunsetRunner

‎04-23-2018 15:25

Thanks - will give this download a shot.

 

i also think the number of "stored days" onboard the Surge without sync may be part of the problem.

Best Answer

‎04-24-2018 09:56

In response to tommswpa

‎04-24-2018 09:56

My surge is not sinking. The message that "they" are trying to resolve issue keeps coming up on screen. How long has this been an issue?

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