surge

[Tiela]

Hello

10 days ago I sat in the sun with my surge on and it put itself out. I reloaded it but that was not necessary

but now it runs 30 minutes behind an I already put it out and reloaded my mobile Phone, But that does not help. Who can help me with this issue ?

[WendyB]

Go into settings on your Dashboard. Change it to a different time zone. Sync it

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Go back into settings and change it to the correct time zone and sync again

Moving to the Surge forum now @Tiela

Let us know!

[Tiela]

    Hello
Thank you for the answer.
But I cannot sync. On the right of the screen I have a picture for my
account and a  small picture that makes it possible to change the color
of the steps and share with other people.
Before the problem started I had there  the possibility to sync.
So the next question is how can I restart the sync possibility ?
In advance thank you for your help.
I did succed in changing the time zone.
             grt Tiela

[Tiela]

Hi I cannot sync instad there is a button for my account. I re-installed the program on my Phone and I re-started my watch but it does not help. An then I cannot do something with the help answer on the previous problem of the walking behind. Can somebody help me ?

[Tiela]

Hi I had the same problem. I let the surge go totally empty, the took 5 days, and tham relaoded I the surge. Than it was good.