help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

surge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2016 14:38

‎06-04-2016 14:38

Blank screen on surge.help!
Best Answer
0 Votes
2 REPLIES 2

‎06-04-2016 23:05

‎06-04-2016 23:05

Try restarting it using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work first time 

Best Answer
0 Votes

‎06-14-2016 17:00

In response to SteveH

‎06-14-2016 17:00

Welcome to the Forums @fit49! Besides trying @SteveH's instructions, you can also make sure your Surge is taking the charge properly. Here are some instructions you may find useful. 

 

- Make sure your computer is On. 

- Check if you get the battery icon on your tracker while it charges. 

- Try different USB ports. 

 

Let me know how it goes!

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes