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surge

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‎06-30-2016 05:17

‎06-30-2016 05:17

Hi,

i just wanted to know what is the multisport in surge? iI just go to the gym and and no any cycleing and just 2 times a week cardio. do you stiill recemon surge or something else.

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‎07-12-2016 07:12

‎07-12-2016 07:12

Hey there @saeednazila. Good to see you in the Fitbit Community! 🙂

 

MultiSport in the Surge will apply to any other sport that is not listed and will give you general stats for your activity. For example, if there is not a specific activity for Zumba, you can use MultiSport to track that activity and you will see general stats for it.

 

Let me know if you have more questions!

Ferdin | Community Moderator, Fitbit

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‎07-26-2016 05:00

In response to FerdinandFitbit

‎07-26-2016 05:00

Dear Sir/Madam,
I just recently bought a charge HR Fitbit but it does not show correct steps and also showing wrong calories burned and also the Barrie's just nearly less than 2 days. I would like to know how I can replace or get my money back. It looks like I have a faulty device. It would be great you can reply A.S.A.P
Regards,
Saeed


Sent from my iPhone


Sent from my iPhone
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‎07-26-2016 05:55

In response to saeednazila

‎07-26-2016 05:55

Hey there @saeednazila. Welcome to the Fitbit Community! 🙂

 

I'm sorry you're having problems with your tracker not recording your steps accurately but I would recommend first, trying to restart it. A restart will make every setting in the tracker to work as it should again. For that, please press and hold the left and lower right buttons for 10-12 seconds and it should reboot itself automatically.

 

After that, try it out and see how it goes!

 

Let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎07-26-2016 06:07

In response to FerdinandFitbit

‎07-26-2016 06:07

Hi,
Thank you for your quick reply. I have already restart and poped in the shop where I bought it and they showed me how to restart but unfortunately it did not help. Can you please let me know what is the next step?
Regards,
Saeed

Sent from my iPhone
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‎07-26-2016 06:16

In response to saeednazila

‎07-26-2016 06:16

Oh, I see @saeednazila. Thanks for getting back!

 

I would say in  that case that if after restarting your tracker, you notice i'ts not being accurate, you can get in touch with the Support Team. They will be able to look into your case and see what is exactly going on and get you back on track.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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