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the screen goes off suddenly

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‎04-15-2016 15:15

‎04-15-2016 15:15

Hi
I've had my surge for 3 months. The other day the screen went off (it was fully charged) and i couldn't turn it on until i connected it to the charger. The weird thing is that sometimes it turns off as soon as i plug it off and sometimes takes minutes to turn off after disconnecting the charger.
I have never dropped it nor hit it.
BTW, all those happen when the battery sign shows it's full!!!
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‎04-15-2016 20:35

‎04-15-2016 20:35

It's great to see that you've visited the Fitbit Community @Mahmood. This behavior doesn't sound right. Please perform a restart to your Surge. If you keep experiencing the same issue contact the Support team. They might able to investigate the issue and provide assistance as soon as possible.

 

Thanks for stopping by, see you around. Cat Happy

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