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will not sync

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‎04-16-2017 21:36

‎04-16-2017 21:36

My surge will not sync. I have gone through all the steps multiple times and it will not sync...hasn't since  very soon after I bought it. sooooooo frustrating. I even have it connected to my computer with the website/dashboard open and still no data. WTF!!!

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‎04-17-2017 00:13

‎04-17-2017 00:13

Can I just check that one of the things you tried was this restart procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

This is usually the best chance to fixing syncing issues but can take 3 or more tries before it works.

 

Failing that there are other things to try here: http://help.fitbit.com/articles/en_US/Help_article/1866

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