04-16-2017 21:36
04-16-2017 21:36
My surge will not sync. I have gone through all the steps multiple times and it will not sync...hasn't since very soon after I bought it. sooooooo frustrating. I even have it connected to my computer with the website/dashboard open and still no data. WTF!!!
04-17-2017 00:13
04-17-2017 00:13
Can I just check that one of the things you tried was this restart procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
This is usually the best chance to fixing syncing issues but can take 3 or more tries before it works.
Failing that there are other things to try here: http://help.fitbit.com/articles/en_US/Help_article/1866