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Activities not syncing to WeightWatchers

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‎10-04-2018 17:53 - last edited on ‎10-20-2018 12:21 by Fitbit Moderator

‎10-04-2018 17:53 - last edited on ‎10-20-2018 12:21 by Fitbit Moderator

My fit it isn't recording my activity to my weight watchers app

 

 

Moderator edit: Clarified subject and labels

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5 REPLIES 5

‎10-05-2018 09:12

‎10-05-2018 09:12

Welcome to the Forums @Sirilee2.

 

Thanks for trying to update the apps before posting in here. 

 

Let's try to disconnect the two apps and then connect them once again. That should help so that the information being to sync to WW. Please try that and keep me posted on how it goes.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎10-05-2018 15:15

In response to LanuzaFitbit

‎10-05-2018 15:15

Thanks for ur response its syncing with the weight wTchers app but on the activity menu it says fitbit 0 it doesnt show how many steps I have done but it does on the my journey page of weight wTchers app if that helps

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‎10-07-2018 11:37

In response to Sirilee2

‎10-07-2018 11:37

Hello @Sirilee2.

 

Thanks for that information.

 

I'd recommend that you try to get in touch with WeightWatchers directly. Given that these integrations are developed by the third parties, they should be able take a closer look at what is going on and help you get it resolved. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎10-07-2018 12:19

In response to LanuzaFitbit

‎10-07-2018 12:19

thank you I have their looking into it
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‎10-08-2018 11:05

In response to Sirilee2

‎10-08-2018 11:05

Hello @Sirilee2.

 

Thanks for the update.

 

Hopefully they will be able to look into it and let you know exactly what is going on. If they do, please share it with us in here.

 

Be  sure to visit our Discussion boards if you have the time. Lots of topics to talk about with other users.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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