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Blaze and Virgin pulse

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‎10-12-2020 19:17

‎10-12-2020 19:17

I just paired my Fitbit 2 blaze account with my virgin pulse account.  I see the account as connected but I don’t see my steps updating.  I also have iPhone steps connected could that be the problem?  Is it either or?  Sometimes I don’t carry my phone everywhere but I do have my watch on and vice versa.  How would it know to add both?

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‎10-22-2020 21:42

‎10-22-2020 21:42

I'm not sure what is being asked @Ndp4949

Have you connected your Fitbit account to your virgin pulse account? 

Have you contacted Virgin Pulse. 

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