Broken bracket on my relatively new Fitbit

[elainawilke]

My Fitbit is broken: the metal bracken that the charger connect to, the part fell right off and the little insert is now loss
T. How can I replace this part of my Fitbit band? Or must I buy a new Fitbit. This is truly a weak spot on my band, I have a heart monitor fitbit. Thank you Elaina Wilke dsrtrdbikr@gmail.com

[Odyssey13 · Accepted solution]

Call customer support's phone (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

If you're not in the USA, you can send a web based email here - click

Welcome to the forums @elainawilke

[AnngieJ]

My Charge HR did the same thing; the bracket broke. Difficult to charge it now and since the little button is gone, can't push to see my steps, heart rate, miles, etc.  Calling Fitbit support tomorrow.

[Odyssey13]

Welcome to the forums @AnngieJ

Customer support will take care of you. Let us know what happens.

[SilviaFitbit]

@AnngieJ  Hope you're doing well, and enjoying some healthy activities! I noticed that @Odyssey13 has offered a suggestion to help resolve your issue with your tracker not charging. Was that the information you were looking for? If so, I invite you to mark @Odyssey13's post as the solution. Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

If this didn't resolve your question, or you're still unclear on this, let us know and we'll be happy to work through it with you.