Can't get Renpho to sync with Fitbit

[pegstar]

I am hoping for help in getting my Renpho Health app to sync with my Fitbit account.  I am successfully logged into both accounts, and have paired the two accounts. Here is what happens.  Within the Renpho app, I click on “start the synchronization” at the screen below.

 Afterwards, the following screen appears. 

At this screen, I check “allow all” and then I click on “Allow.”

Here’s where the problem happens. Instead of starting the synchronization, the initial screen above (“start the synchronization”) just pops up again.  I have tried countless times to “start the synchronization” but alas, the same vicious cycle keeps happening over and over (I click on “start the synchronization;” at the next screen, I check “allow all” and then click on “Allow”; and each time, the “start the synchronization” screen reappears.).

I should add that within the Fitbit app, the following image seems to confirm that my Renpho account is successfully connected with my Fitbit account. 

But despite this, I can’t get the synchronization to work.  And, I have disconnected and reconnected both apps several times as well as deleted both apps and reinstalled them.  All to no avail.  Any help/insight would be appreciated.

Moderator Edit: Clarified subject and updated label

[LZeeW]

@pegstar   I moved your post to the Third-party integration forum, a better fit for this issue.

[BaronB]

Is there a solution to this yet? I'm having the same.exact issue 

[SnowMan777]

Same, I just got the new pixel watch 4 and the 6 month free subscription to fitbit. And I use a weighing scale and a Bluetooth measuring tape from Renpho

But given these lacking integrations, I'll for sure not pay for it when the trial expires. 

I had paid for fitbit premium in the past and I just find it unbelievable that it still sucks so much. 

[Rich_Laue]

From Fitbits side, the best we can say is to revoke access to Renpho, then through Renpho reconnect.

If the revoke/reconnect fails, reach out to Renpho since they are the managers of this connection.