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Can't re-link ShapeUpMontana account to Fitbit

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‎02-01-2018 13:48

‎02-01-2018 13:48

The issue occurred after I revoked access to the app from my fitbit account.  I have cleared cookies, logged out and logged back into of both my ShapeUpMontana account and my fitbit account and am still unable to reconnect.  I'm getting an error message that I would normally receive if I hadn't yet synced my Blaze to my fitbit app.  "Note: No miles received from Fitbit. Have you synced your activity tracker recently?"

Thanks!

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‎02-03-2018 05:34

‎02-03-2018 05:34

Hi there @kce123, good to see you are visiting the Fitbit Community! I saw you are not able to reconnect your accounts despite all the efforts you have tried on your own. Have you tried to use a different web browser? It might be an alternative just to reconnect ShapeUpMontana.

 

Nonetheless, the best recommendation in this case would be to contact directly the support of ShapeUpMontana. 

 

Note that this integration doesn't figure among the officially supported third party apps, however this doesn't mean it won't work, but the difference is we do no have further details of its functionality with Fitbit.

 

Let me know if you have other questions. See you around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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