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Castlight and Fitbit not syncing

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‎02-10-2022 12:09 - last edited on ‎02-10-2022 16:28 by Fitbit Moderator

‎02-10-2022 12:09 - last edited on ‎02-10-2022 16:28 by Fitbit Moderator

Starting this morning, 2/10/2022, I could not link my Fitbit data with Castlight app.  My wife is also experiencing the same issue.  This problem happened after we both updated the Fitbit app in our iPhones last night.  I have contacted Castlight and am waiting for response.  

 

I am wondering if others have experienced the same problem.  Is it possible the Fitbit app update broke something in the code?

 

Thanks!

 

Moderator edit: updated subject for clarity

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‎02-10-2022 16:27

‎02-10-2022 16:27

Welcome to the Fitbit Community, @linsanity.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

To try to resolve the issue, please revoke access between your Fitbit and Castlight applications and connect them once again. For instructions, please visit this article.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

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1 REPLY 1

‎02-10-2022 16:27

‎02-10-2022 16:27

Welcome to the Fitbit Community, @linsanity.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

To try to resolve the issue, please revoke access between your Fitbit and Castlight applications and connect them once again. For instructions, please visit this article.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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