Charge 4 isn't syncing with Strava

[Sonial019]

I've recorded 2 outdoor conditioning workouts with my Fitbit in the last two days and they did not upload to my Strava account. I had to take a screenshot from the Fitbit app on my phone and then manually input my workout in Strava.

• I've manually synced my Fitbit 5 or 6 times
• checked that the GPS says connected before I press start on my Outdoor workout on my Fitbit
• disconnected strava from my Fitbit, then reconnected it
• uninstalled strava on my phone, reinstalled it and nothing has worked.
• I also have the latest firmware update. 

I purchased this Fitbit Charge 4 less than a month ago, why am I already having issues? 

T

Moderator Edit: Clarified subject

[t.parker · Accepted solution]

@Sonial019 I may be wrong but if I understand correctly this help article:

https://help.fitbit.com/articles/en_US/Help_article/1742

only Run and Bike synchronizes to Strava from your Fitbit.

[Sonial019]

Thanks @t.parker this makes sense now, but so unimpressed.

[Rich_Laue]

Outdoor workout is for non step based exercises like skiing, skateboarding, etc. 

[Sonial019]

Good to know. Thanks @Rich_Laue 

[AlejandraFitbit]

It's great to see you around, @Sonial019. @t.parker and @Rich_Laue, thanks for the input.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. Also, I was able to see here that our friends provided you help. If you find their replied helpful, I recommend marking the solutions given as "Best Answer".

By doing this, other friends with the same issue will be able to find answers promptly.

I will catch you later.