Charge HR not syncing with WW app

[Tkrafft]

I have tried over and over again to connect my Fitbit to WW. Weight watchers says it is connected, but no information is showing up. Has anyone else had this problem? Is it a Fitbit problem or a WW problem?

[SilviaFitbit]

@Tkrafft Welcome to the Community! Thank you for the troubleshooting that you've tried. Here's this procedure, I would like you to try to make sure the data will sync: (see the pictures) 

Let me know how it goes . 

[Tkrafft]

@SilviaFitbit Thanks for the help. Unfortunately my WW screen does not look like that anymore since they updated their App. When I click on more and then settings my options are activity settings and devices. When I click on activity settings it just allows me to either see my goal or not, and when I click on devices it shows that under activity and weight it is connected to fitbit. Any other possible solutions? 

[AndrewFitbit]

@SilviaFitbit Thanks Silvia! 

@Tkrafft That's definitely strange, thanks for trying what @SilviaFitbit suggested. I'd recommend contacting Weight Watchers, perhaps they can provide some insight into the issue you're experiencing.

Keep us posted!