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Charge + Lose It Not Syncing?

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‎12-06-2014 16:56

‎12-06-2014 16:56

Upgraded from an Ultra to a Charge. Everything seems to be great except that Lose It! will no longer sync my food log to my Fitbit account. I tried disconnecting the accounts and reconnecting them like I was doing it from scratch, and even that didn't work. I know it was working before -- even when I wasn't even using the Ultra and its battery was dead, Lose It data was still making it to Fitbit, but somehow now, it has lost the connection for food. Weirdly, it almost looks like the data from the Charge can get to Lose It, the food from Lose It just can't get back to my Fitbit account. The only thing that's changed is the tracker! Any ideas? 

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5 REPLIES 5

‎12-07-2014 05:54

‎12-07-2014 05:54

I would say changing trackers is just a coincidence.  If your Fitbit data is getting over, there might be an issue on Lose It's end. Have you asked over there?

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‎12-07-2014 08:21

‎12-07-2014 08:21

I have been having the same food/calories eaten sync issue since mid to late day Thursday, except I haven't changed trackers (have the One).  The feed between Fitbit and LoseIt just stopped completely in regards to food/calories eaten, but still works for calories burned.  Hopefully someone can fix the issue for us soon as I want to ensure I am eating the correct amount of calories and I want my weekly Fitbit report to be correct tomorrow.

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‎12-07-2014 16:46

‎12-07-2014 16:46

I am having the same issues.  Up until 12/4/14, my Fitbit Charge and Lose It were syncing just fine.   Now, neither the Fitbit app or website can see my food listed or calories consumed.  Thursday the 4th was the last day they "talked" to each other.  Please fix this ASAP!!

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‎01-04-2015 20:59

‎01-04-2015 20:59

My lose it app has been working just fine my new Charge. However a glitch happened this afternoon with a message from FitBt and Even tough the Lose It app Shows connected and syncing, the calories are not syncing over to the FitBit dashboard nor are the calories burned syncing to the Lose It app. I was just telling my friends how great this Charge is. Anybody else having these problems? I have followed all the help to lose it and your fit bit.
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‎01-05-2015 05:12

‎01-05-2015 05:12

I am having the same issue since yesterday morning. Very frustrating!
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