Connecting One Touch Reveal

[JoeZajon]

I am using the One Touch Verio Flex with the One Touch Reveal app and when I go to the glucose tab I go to the setting and try to connect the app it takes me to another screen and shows the Fitbit logo and then I just get a blank screen with a reCAPTCHA icon in the bottom right corner, I would like some help with this. I have been able to successfully connected Fitbit in the One Touch Reveal app.

[JodyR116]

I'm having the exact same problem with the same glucose meter.

[jgarvin1977]

same problem here with a one touch verio reflect, using a pixel 9 pro xl

[gabysometimes]

I am having the same problem. I have a Google Pixel 8 Pro, and I had no problems connecting Fitbit from the OneTouch Reveal app, but when I try to connect the OneTouch Reveal app from the glucose tile in Fitbit, I get a blank screen with the Captcha logo in the lower right-hand corner. I have turned off my VPN, restarted my phone, and deleted the cache in the Fitbit app, but the issue persists. 

[JodyR116]

Yes, it was recurring and annoying. I finally got fed up and just ditched
my Fitbit 6 for a Samsung 8 smart watch. Much better! More and better data
tracking, no glitches.

[Diehart]

Yep, same exact issue.

[NathanExplosion]

Yep, same problem.

Clearly they broke something. I haven't migrated to a Google account yet so I'll go test that in a bit.

Probably broke an API format or disconnected some functionality. app was last updated 10/26/25 on Google Play store so it's not an app bug.

[JoeZajon]

I have migrated to my Google account and that is where my problem started.

[NathanExplosion]

Update 11/2/25 - I migrated my FitBit account to my Google account. Didn't fix the issue, the same exact error occurs. JoeZajon said that's when the problem started for them but I suspect it's unrelated.

Since a Captcha logo appears in the lower left, this is a webpage being displayed internally within the app, via Chrome frame. The page's call to reCaptcha service works but something else in the javascript fails and so you just get a white screen.

I'm now positive this is API failure. It probably relates to changes Google is making as it forces people into their services. Don't know if that means they plan to end support for Onetouch Reveal but I never got it to sync glucose readings ever for me.

[MiniMighty]

Same issue. Good thing I just purchased this glucose monitor specifically so I can sync with the Fitbit app on my Pixel 9 Pro XL. 😒