Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dashboard info on PC not matching dashboard info on my Windows phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

I just joined fitbit last week and on Sat. linked my accounts with MFP. At first I thought that the food info from MFP was not getting over to the fitbit because I couldn't see it on my phone Dashboard (Nokia 1020 WP8.1) When I checked my account on my PC the correct MFP content was there on the dashboard. I thought perhaps if I forced the fitbit app on the phone to sync that would take care of it but calories eaten still says 0 & water says 2 even though I only have 1 entered per MFP. 

 

Does anyone know why this is not syncing up correctly and how to fix it?

Best Answer
0 Votes
5 REPLIES 5

@KarinP Thanks for your report! We are currently investigating this issue and will be providing updates. If I get updates, I will post them here okay? Apologies for any inconvenience, we hope to have this straightened out soon.

 

P.S. Welcome to Fitbit Community!

Fitbit Community ModeratorEdgar | Community Moderator

You're what you eat. Want to feel great? Get Fit!

Best Answer
0 Votes
Edgar,
Thank you for looking into this issue. I just got an update to my fitbit app for WP 8.1. This issue I was having with the mfp calorie data not being displayed on the dashboard of fitbit on the phone seems to be resolved. "Calories eaten" no longer just displays 0. The mfp data now appears.
Was this the reason for today's update?
Were there other fixes/enhancements to the app with this update?
Generally, where can I find the details on updates?

Thanks again.
Sent from Karin's phone.
Best Answer
0 Votes

@KarinP Excellent news! I'm so glad to your syncing issues with MyFitnessPal have been resolved. Thanks for the heads up Smiley Happy 

 

Regarding the update, that's specifically for your phone instead of app. Currently there is only one update available for Windows Phone Fitbit app. The odd thing is that you're barely receiving that update when in fact, your phone should be running that update since the beginning since it's a requirement to sync. Your phone should be running the 8.1 software, have Bluetooth Low Energy and run the Lumia Cyan firmware. You can read more about the Fitbit app for Windows Phone and its updates.

 

Let me know if you need further assistance.

Fitbit Community ModeratorEdgar | Community Moderator

You're what you eat. Want to feel great? Get Fit!

Best Answer
0 Votes
Edgar, not sure I follow your comment about the update. My phone (Nokia Lumia 1020) was already running WP8.1 before I got my fitbit. The update that I received on 10/27/2014 was for v1.3.138.9122. Like I said it fixed the syncing/dashboard display issue I had with mfp. What I was wondering if this update fixed/added anything else and where/if those details are located somewhere to view them.

Sent from Karin's phone.
Best Answer
0 Votes

@KarinPOh I'm so sorry, I get confused by your previous post when you said "Got an update to my Fitbit app for WP 8.1" Smiley LOL

 

Version 1.3 was released on October 27th as you mentioned. It gives support for new Fitbit trackers (Charge, Charge HR, and Surge), Challenges, MobileTrack for compatible devices, Cortana voice assistant integration and additional languages. You can read what @RickyFitbit posted in this thread, you can find a detailed matrix of the updates. 

Fitbit Community ModeratorEdgar | Community Moderator

You're what you eat. Want to feel great? Get Fit!

Best Answer
0 Votes