09-28-2014 14:05
09-28-2014 14:05
I just joined fitbit last week and on Sat. linked my accounts with MFP. At first I thought that the food info from MFP was not getting over to the fitbit because I couldn't see it on my phone Dashboard (Nokia 1020 WP8.1) When I checked my account on my PC the correct MFP content was there on the dashboard. I thought perhaps if I forced the fitbit app on the phone to sync that would take care of it but calories eaten still says 0 & water says 2 even though I only have 1 entered per MFP.
Does anyone know why this is not syncing up correctly and how to fix it?
10-20-2014 07:49 - edited 10-20-2014 10:36
10-20-2014 07:49 - edited 10-20-2014 10:36
@KarinP Thanks for your report! We are currently investigating this issue and will be providing updates. If I get updates, I will post them here okay? Apologies for any inconvenience, we hope to have this straightened out soon.
P.S. Welcome to Fitbit Community!
10-27-2014 13:04
10-27-2014 13:04
10-29-2014 05:53
10-29-2014 05:53
@KarinP Excellent news! I'm so glad to your syncing issues with MyFitnessPal have been resolved. Thanks for the heads up
Regarding the update, that's specifically for your phone instead of app. Currently there is only one update available for Windows Phone Fitbit app. The odd thing is that you're barely receiving that update when in fact, your phone should be running that update since the beginning since it's a requirement to sync. Your phone should be running the 8.1 software, have Bluetooth Low Energy and run the Lumia Cyan firmware. You can read more about the Fitbit app for Windows Phone and its updates.
Let me know if you need further assistance.
10-29-2014 09:49
10-29-2014 09:49
10-29-2014 10:04 - edited 10-29-2014 10:05
10-29-2014 10:04 - edited 10-29-2014 10:05
@KarinPOh I'm so sorry, I get confused by your previous post when you said "Got an update to my Fitbit app for WP 8.1"
Version 1.3 was released on October 27th as you mentioned. It gives support for new Fitbit trackers (Charge, Charge HR, and Surge), Challenges, MobileTrack for compatible devices, Cortana voice assistant integration and additional languages. You can read what @RickyFitbit posted in this thread, you can find a detailed matrix of the updates.