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Data not syncing with MyFitnessPal

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‎07-11-2019 10:08 - last edited on ‎07-14-2019 15:36 by Fitbit Moderator

‎07-11-2019 10:08 - last edited on ‎07-14-2019 15:36 by Fitbit Moderator

Reconnecting with my Fitness Pal account and it won't sync.  I revoked access from Fitbit blaze and then reconnected but still it doesn't work.  I tried to disconnect it in My Fitness Pal account but not sure it really disconnected cause there was no confirmation. Hope someone can help me! Thanks

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎07-14-2019 15:35

‎07-14-2019 15:35

Hi @Diser thanks for bringing this to my attention and welcome to the Fitbit Community! My sincere apologies for the delay in responding your post.

 

Seems odd that MyFitnessPal and your Fitbit accounts are not syncing information, your effort and patience troubleshooting this situation is appreciated. To better assist you with this situation, can you please let me know when was the first time you experienced this and if this is a persistent issue? If you haven't already done so, I recommend you to try the following steps:

 

  1. First, log into your Fitbit account at Fitbit.com.  
  2. Click the gear icon and choose Settings.  
  3. Once in your settings, select the Applications tab, and locate MyFitnessPal.  
  4. Once you find MyFitnessPal click Revoke access.  
  5. Once revoked, return to MyFitnessPal, and verify Fitbit has been successfully revoked.  You can do this via the Your Apps section in the Apps tab on the website (recommended), or the My Apps tab in the Apps & Devices section within the app menu.  
  6. Once you've verified the unlink, please relink Fitbit.

 

Keep me posted and let me know if you have any additional questions. By the way, i'd like to let you know that I've moved your post to the Third-Party integrations board. 

Best Answer

‎07-19-2019 18:37

In response to RicardoFitbit

‎07-19-2019 18:37

Hi there, 

I've got a similar problem but I can't get the 'revoked access' to stick. Each time I click on it, I refresh the page and the access is back again. I've tried this multiple times over the past few days. I've also tried deleting both apps, removing my Fitbit connection from MFP.  My Fitbit stopped syncing with MFP about two months ago but this is the first time I've tried to get it back to working. Any ideas? 

Thanks!

Best Answer

‎07-22-2019 13:21

In response to Angee88

‎07-22-2019 13:21

I'm having the same issue. Unable to revoke access. I refresh the page and it is back again.

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