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Error when uploading to Virtual Strides

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‎09-19-2020 12:42

‎09-19-2020 12:42

I was able to upload my distance once but now I get and error whenever I try. Is Fitbit still compatible?

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‎10-18-2022 14:59

‎10-18-2022 14:59

Hi there @Kathym0527. Welcome to Community Forums.

 

I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

If you continue having the same problem, please contact our Support Team or the third party customer service.

 

Have a nice day.

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