FITNIT ONE stopped syncing with WEight Watchers app

[Freedomringsx6]

Stppped syncing. Reset ONE. DISCONNECTED and reconnected to WWapp. No luck.

[SunsetRunner]

Hi @Freedomringsx6

Have moved this thread from the One to the Third-Party Integrations section to increase the chance of getting a solution.

Your post will get more attention here.

[Freedomringsx6]

Thank you. But where is the Third Party Integrations?

[SunsetRunner]

The third-party integrations section is located in the help forums, though this is the original thread.

[LAWelsh]

I'm having the same issue. It hasn't synced in 4 days. Spent 45 minutes on "help" chat with WW. Useless.  I noticed today thay when I try to reconnect fitbit through WW, I am not getting the Fitbit login screen. Is that happening to you as well?

[Freedomringsx6]

Yes. Wouldn't track either. And same experience with their Chat. So...... Sounds like it might be a tech glitch on the WW side of the house. Haven't checked on Connect yet but will post in a few. Nicer to meet another tracker:)

[AlvaroFitbit]

@Freedomringsx6 @LAWelsh Welcome to our Community! If you are still having issues I suggest you remove the WW link from your Fitbit account and remove the Fitbit link from the WW account. If you have been doing this from a computer then also try cleaning your browser's cache. After this retry linking both accounts.

Let me know how it goes!

[LAWelsh]

@AlvaroFitbit @Freedomringsx6 I have tried linking and disconnecting several times on both laptop and 2 mobile devices.  here's what happens -  after disconnecting, clearing caches, resetting Fitbit One, I go to WW, click connect to a device or app and it immediately adds the Fitbit without the login to device step. When I click on every other device on the website, it first goes to login. I believe this is the problem and despite communicating this with the WW "support" team SEVERAL times, there has been no resolution. I am simply adding the steps manually on my mobile device while I am tracking my food for the day.  It is definitely a WW issue because prior to this I noticed that when I clicked track your walk on Fitbit, WW was double counting the steps.  Grrr

[HLS2015]

Stoped syncing with MS HealthVault on same day too?

[AlvaroFitbit]

@HLS2015 Welcome to our Community! 

@LAWelsh Hopefully WW will correct this issue and you will be able to sync your steps with them.

@HLS2015 I would like to clarify that Fitbit isn't supporting HealthVault anymore, this is not an issue but simply the implementation isn't being supported.

I'll be around!