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FitBit Not Transmitting Steps to MyFitnessPal

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‎03-13-2022 06:08

‎03-13-2022 06:08

My Fitbit is registering my steps, but they are not syncing with MyFitnessPal. I’ve tried disconnecting and reconnecting multiple times. My food is syncing and everything else. Just not the steps. I’ve contact MyFitnessPal support with no response. Please advise.

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8 REPLIES 8

‎03-13-2022 07:36

‎03-13-2022 07:36

I'm having the same issue.  Tried all the resets, uninstalls,, reinstall, etc. Nothing fixes the step sync. I'll be watching for an answer that actually works.  TY

Best Answer

‎03-19-2022 14:48

In response to PJLowe

‎03-19-2022 14:48

I've had the same problem. And when I go to the Fitbit menu for "Manage 3rd Party Apps", it won't recognize MyFitnessPal. Has Fitbit stopped supporting it?

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‎06-30-2022 03:49

‎06-30-2022 03:49

Similar issue here but for exercise and calorie expenditure. Syncs on initial set up but never again 

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‎06-30-2022 05:05 - edited ‎06-30-2022 05:07

In response to GeorgeDublin

‎06-30-2022 05:05 - edited ‎06-30-2022 05:07

From Fitbit's side, we will only be able to revoke access by MFP and then connect. If this doesn't work, then we have to reach out to MyFitnessPal since they are the author and in charge of what they collect. 

Fitbit does not automatically send data to MFP but MFP uses fitbit tools to retrieve data. 

It also is up to MFP to support Fitbit, Fitbit simply handles the required API, think of this as tools for third party to use. 

 

I have also moved this thread into the Third Party Support. 

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‎06-30-2022 15:14

‎06-30-2022 15:14

Having the same problem. Used to work fine but now it doesn't.

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‎06-30-2022 23:08

In response to Pannonia

‎06-30-2022 23:08

And when you contacted MyFitnessPall, what was their answer? 

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0 Votes

‎07-01-2022 02:37

In response to Rich_Laue

‎07-01-2022 02:37

I could reach them.

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0 Votes

‎07-01-2022 05:29

In response to PJLowe

‎07-01-2022 05:29

Yes, @PJLowe. please see this post, on the same subject, by a moderator. 

You have done the one and only step that as a fitbit user, we can do. Fitbit maintains the API, that the third party accesses 

If the API was broken, every third party link would be down. 

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