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Fitbit GPS Activity Not Syncing With Strava

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‎12-16-2022 05:49 - last edited on ‎12-28-2022 09:55 by Moderator Alum

‎12-16-2022 05:49 - last edited on ‎12-28-2022 09:55 by Moderator Alum

Since 10/09/0222 Fitbit gps activity hasn’t been syncing with Strava anymore. On Twitter, Fitbit acknowledged this is a known issue. Taking this long to fix a known issue is unacceptable. Is the  Fitbit support service not functional anymore ??

 

Moderator Edit: Clarified subject

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‎12-28-2022 09:56

‎12-28-2022 09:56

Hi there @deendilan, it's good to have you in the Community.

 

I appreciate the information shared. I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Also verify you have the latest Fitbit Firmware and OS of your mobile device as well.

 

Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

After you perform these steps you can also try to restart your Fitbit device.

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‎02-12-2023 19:49

In response to LucioFitbit

‎02-12-2023 19:49

Hey Lucio - I have unpaired, refreshed, waited, and nada twice today. OS on my phone and apps are updated. I have no workout data in Strava after 11/5/2022. I no longer see Strava listed as a compatible app. Is it not? Every search for Strava brings up a different app called Orionis. Can you help explain what is happening? Thank you. 

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‎02-12-2023 20:03

In response to Almasonata

‎02-12-2023 20:03

Fitbit acknowledged on Twitter, this is a known issue on December 22 itself. I'm confused why it was never fixed. 

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