Hello @Cichurch, welcome aboard to the Fitbit Community! Have you already connect Lose It with your Fitbit account?
If you already complete this step and your information is not syncing, try to revoke the access from Lose It by accessing to your Applications settings in your online Dashboard and connect your account one more time:
- Sign up for an account at Lose It! You must be a Lose It! Premium member to link your Lose It! account to Fitbit.
- Log into Lose It!
- Go to Apps & Devices.
- Depending on what you want to connect, scroll down to Aria® or Fitbit Trackers.
- Choose either Connect Fitbit Aria or Connect Fitbit Trackers. You will be taken to Fitbit.com, where you will be asked to authorize the connection.
- Log in using your Fitbit credentials.
There was a discussion with different users about the service with Lose It, which now is premium. For more details you can review the following thread.
See you later and hope this helps.
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