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Fitbit/WW Fitpoints all messed up

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‎12-06-2018 10:42 - last edited on ‎12-07-2018 06:10 by Fitbit Moderator

‎12-06-2018 10:42 - last edited on ‎12-07-2018 06:10 by Fitbit Moderator

This problem has reemerged after being dormant for several months.

WW is giving me 15 FP's recording a casual 50 min walk a (if you enter it in manually on FitBit it registers as 2) 

 

I've tried reinstalling the apps, re-linking accounts even resetting all my phone settings but nothings working.

 

Any help greatly appreciated! 

 

 

Moderator edit: Clarified subject

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‎12-07-2018 06:13

‎12-07-2018 06:13

Hello @TomatoPaste.

 

Thanks for bringing this up.

 

In this case I'd recommend that you try getting in touch with WeightWatchers directly since these integrations are developed by the third parties and they should be able to check what is going on.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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