Fitbit account not connecting with Personify app

[Sasha12345]

My Fitbit connects correctly with my Fitbit app on my phone. But the data is not syncing with the Personify app. I had logged in and data used to sync correctly. Now it doesn't. I've tried disconnecting ,reconnecting, turning everything on and off, waiting a couple days... nothing is working. The whole point of me having the Fitbit was to track steps for work. Anyone have a fix?

Moderator Edit: Clarified subject and updated label

[ejf071189]

Same issue

[Dee000]

I’m having the same issue. I’ve disconnected, reconnected, reinstalled both apps. Nothing has resolved it. 

[ajappleaday]

Same and Personify support is beyond useless 

[Walkinpoints]

I'm having the same problem

[ejf071189]

In the interim, I've been able to manually log steps in personify to get credit. Seems like you can retroactively manually log every 14 days at least on my employer's version. Just writing here for reference for future people who find this thread until this gets fixed.

[DoxiemamaSD]

Same issue and the customer support is a joke. They’ve told me three times now everything is syncing on their end despite making me send screenshots of my Fitbit profile, app version, daily steps, etc. This has been going on since early July, shortly after the holiday. Unable to call Personify Health, only chat and email. They just don’t get it. I’ve disconnected and reconnected my Fitbit, deleted and reinstalled the Personify Health app. They need to fix this soon and stop telling users it’s fixed when it’s not. 

[LERAJEAN]

Same issue!

[TiffanyCsb]

Same issue. Anyone find out when or how to fix this I have tried everything I can possibly think of. 

[ajappleaday]

after a month of back and forth Personify finally "escalated" my ticket to another team -- its been about a week with no updates, but I'll report back if I get anything useful. 

[Najemok]

Same problem.  Hasn't synched it weeks and no combination of uninstalling, reinstalling, disconnect/reconnect is fixing the issue.  

[Nickel9]

Yep, I have tried to reconnect through Personify multiple times, reinstalled Fitbit + personify etc etc. The sleep data is very hit or miss! Frustrating!

[DoxiemamaSD]

It finally synced today! I got an email from Personify Health and checked the app. It synced with my Fitbit. 🙂

[ajappleaday]

How far back did it sync? Do you have a bunch missing?

[Walkinpoints]

This is due to you putting on a ticket with personify, correct? I just tried syncing mine again, and it's not even registering my Fitbit. Before it would say last synced June 9th, but now, it's not showing that it's even connected.

[DoxiemamaSD]

It synced everything that was missing form Fitbit since 7/7 for me. 

[DoxiemamaSD]

Yes I submitted a ticket to Personify Health back in July. Try reconnecting your Fitbit to the Personify Health app if it’s not showing connected. Also make sure you check off Profile in your Fitbit account so it will share your data with Personify Health.  

[amyatwork]

How were you able to get it to sync?

I continue to get "Something went wrong.  We're unable to connect your account at this time. Try again later."  Personify support just says it's a Fitbit problem.

[DoxiemamaSD]

It synced automatically for me. Did you try disconnecting and reconnecting Fitbit? 

[Sasha12345]

It finally started working again for me. I disconnected, reconnected , updated the Fitbit app, updated personify app, turned everything on and off multiple times again. Not sure which of the above steps fixed it exactly but now it's syncing correctly 1.5 months later