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Fitbit and Strava not syncing

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‎11-16-2017 08:25

‎11-16-2017 08:25

When I first started using Strava everything was fine but in the last week, it won't sync.  I wish I had time to download the data and upload it but I don't. It really should be syncing on its own.

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‎11-17-2017 12:20 - edited ‎11-17-2017 15:15

‎11-17-2017 12:20 - edited ‎11-17-2017 15:15

@mystery2decor Sorry to hear this, it should sync on it's own. Have you tried the following troubleshoot: 

 

  1. Log in to your fitbit.com dashboard
  2. Click the gear icon on the top right corner
  3. Click "Settings"
  4. Click "Applications" on the left side
  5. Click "Revoke Access" under the "Fitbit + Strava" app
  6. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts

If you need more details about the integration between your Fitbit account and Strava take a look at this post: Third Party Apps - Informational Post.

 

Hope this helps and for other questions stay tuned to the Fitbit Community!

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Best Answer

‎11-19-2017 08:09

In response to KateFitbit

‎11-19-2017 08:09

I tried this already. This isn’t really helpful, because these are the steps to connect the two accounts.


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