help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit and Weight Watchers not syncing correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2016 18:56

‎05-31-2016 18:56

When I sync my Fitbit with Weight Watchers the activity points double. There is one line for the total steps I took and separate lines for each daily activity. This just started happening this afternoon.

Best Answer
0 Votes
9 REPLIES 9

‎06-01-2016 08:47

‎06-01-2016 08:47

I am having this same problem too. Started yesterday also.

Best Answer
0 Votes

‎06-01-2016 10:59

In response to hyblue

‎06-01-2016 10:59

Same problem here! And I've seen several posts from WW members on Connect with the same issue over the last few days...

Best Answer
0 Votes

‎06-01-2016 12:32

‎06-01-2016 12:32

I'm having the same problem and WW is telling users that it is an error with how FitBit sends data to them.  This just started happening in the past few days.  It's showing one entry for just steps and one for items such as "Aerobic Workout".

Best Answer
0 Votes

‎06-01-2016 16:14

In response to jkmoses

‎06-01-2016 16:14

Yes, and I talked to WW tech support earlier and they told me to disconnect
FitBit from my WW app, turn off my phone, turn it back on, and reconnect
the FitBit...none of that worked, as I'm still having the same issue!
Best Answer
0 Votes

‎06-01-2016 17:42

‎06-01-2016 17:42

I am having the same issue. I've tried WW tech and the things they suggested didn't work. I "revoked access" to WW on Fitbit to try to "restart" everything. Now it doesn't show up on my apps on Fitbit. And on WW it says it is connected. But it is obviously not since my steps aren't being added. It's frustrating.
Best Answer
0 Votes

‎06-02-2016 07:09

In response to hyblue

‎06-02-2016 07:09

Add me to the list. Started on Tuesday 5/31/16, when suddenly my Weight Watcher Activity Points had not only the total steps, but also the steps from the sub-categories of steps (Walk, Run, Elliptical - I don't have an Elliptical), effectively doubling my total Weight Watchers Activity Points.  Talked to WW tech and got the same "it's a Fitbit issue" response.

Best Answer
0 Votes

‎06-02-2016 10:11

In response to retiredmk16

‎06-02-2016 10:11

I am having the same issue.  id love to have 19 points left for the week (weigh in is tomorrow morning) but i know i really have 5.  can we please not double count. 

Best Answer
0 Votes

‎06-02-2016 12:52

‎06-02-2016 12:52

I just got off tech support with WW and they say it is a known issue they are working on, no timeframe on resolution. I just joined WW this week, so it's been doing it that way all along for me, sounds like it just started for those of you who've been with WW longer? Hopefully they'll get it fixed soon.
Best Answer
0 Votes

‎06-02-2016 16:29

In response to SunsetRunner

‎06-02-2016 16:29

At least you had someone accept accountability for getting it fixed, whatever the timeframe may be.  That's pretty huge.

Best Answer
0 Votes