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Fitbit app is not syncing with Virgin Pulse

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‎08-14-2018 16:45 - last edited on ‎08-15-2018 10:27 by Fitbit Moderator

‎08-14-2018 16:45 - last edited on ‎08-15-2018 10:27 by Fitbit Moderator

I just joined Virgin Pulse last week and the only way I can sync my Fitbit Charge steps to Virgin Pulse is to disconnect Fitbit then reconnect to it. I was told by Virgin Pulse customer service that it was a server issue with Fitbit. Does anyone have any updates on this?

 

 

Moderator edit: updated subject for clarity

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20 REPLIES 20

‎05-11-2022 16:11

In response to LBRN100

‎05-11-2022 16:11

Hello everybody, thank you for visiting the Fitbit Community.

 

If your information is not getting synced between Fitbit and Virgin Pulse, we recommend revoking access between your accounts and connect them once again. For instructions, please visit this article.

 

Since the integration between Fitbit and Virgin Pulse is maintained by them, if you continue having difficulties, please reach out their customer support.

 

I am going to close this thread since it is too old, but if there is anything else we can help you with, please don't hesitate to start a new topic.

 

Have a nice day.

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