help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app won't sync with Facebook

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2021 05:07 - last edited on ‎02-22-2021 12:11 by Fitbit Moderator

‎02-22-2021 05:07 - last edited on ‎02-22-2021 12:11 by Fitbit Moderator

My fitbit will not connect to my Facebook friends, it says I have no Facebook friends also using fitbit (which I know to be untrue).

I found an article from 2016 however it was no help to me, Facebook is not listed as a third party app to even try disconnect and retry. 

 

I connect Facebook and it then doesn't list it as a third party app, which makes me go round and round in circles trying to load anything. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-22-2021 12:10

‎02-22-2021 12:10

Hi @Alex.F, welcome to the Community Forums.

 

Thanks for the details shared on your post and for trying to solve this prior posting. Please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Hope this helps. 

Best Answer
0 Votes

‎03-03-2021 09:11

In response to AnaFitbit

‎03-03-2021 09:11

I'm actually having the same issues. Tried your suggestions and it didn't work. 

Best Answer
0 Votes

‎03-04-2021 13:51

In response to RayanneSolis

‎03-04-2021 13:51

Hi @RayanneSolis, welcome to the Community Forums. 

 

Thanks for the details shared on your post and for the troubleshooting performed. Please try the following:

 

  1. On the fitbit.com dashboard, hover over the Friends tile and click Find Friends.
  2. Under Find More Friends, choose Facebook as a method to add friends, and follow the on-screen instructions.

Once your Fitbit account has been connected to Facebook, it should be added on your third party apps list. 

 

I'll be around. 

Best Answer
0 Votes