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Fitbit not recording WW fit points

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‎09-08-2020 14:08

‎09-08-2020 14:08

My Fitbit charge 3 is about two years old and I’ve noticed for the past week or maybe longer that when I walk or do aerobic activity it gives me one WW fit point for 38 min of activity with 53% cardio and 47% fat burn. I used to get many more points and was just wondering what would be causing this. I also recently did a 53 min walk and received one fit point. Any ideas out there?  I have updated everything too

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‎10-20-2022 11:29

‎10-20-2022 11:29

Hi there @Thundrr, it's good to have you back.

 

I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

If you continue having the same problem, please contact our Support Team or the third party customer service.

 

Hope this helps.

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