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Fitbit not syncing with Withings Site

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‎11-29-2014 07:24 - last edited on ‎12-05-2015 12:01 by Moderator Alum

‎11-29-2014 07:24 - last edited on ‎12-05-2015 12:01 by Moderator Alum

Hi, I have a Withings WiFi scale and have loved the automatic sync to the FitBit site for the last 3 months.  Last Wednesday I noticed that while my weight was still getting to the Withings site, my weight stoped updating on the FitBit site.  I can manually download the weight data from the https://www.fitbit.com/weight/withings page, but I it just won't automatically sync.  I have disconnected and re-connected the link between fitbit and withings, but still no luck.  Anyone else seeing this issue?

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎11-30-2014 05:55

‎11-30-2014 05:55

Yes - the same thing just started happening to me. Hope it is fixed soon...
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‎11-30-2014 07:33

‎11-30-2014 07:33

I just got my Withings scale 2 days ago and I can manually download the readings but nothing is happening automatically.
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‎12-01-2014 05:01 - edited ‎12-01-2014 05:03

In response to mmatforum

‎12-01-2014 05:01 - edited ‎12-01-2014 05:03

Same here. I've been using it for a year and a half without trouble, and it last synced on Nov. 25.
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‎12-01-2014 05:42

‎12-01-2014 05:42

I just sent a note to support linking this post. Not sure if they moderate or monitor these forums but hopefully will get a response soon.
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‎12-02-2014 07:59

In response to Bvanvleet

‎12-02-2014 07:59

As of this morning mine is syncing. I already loved my new scale and now that it finally syncs automatically, it's perfect!
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‎12-02-2014 08:13

‎12-02-2014 08:13

Mine appears to be working again now too!
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‎12-02-2014 10:31

‎12-02-2014 10:31

It started working again for me this morning as well, and added all the data it missed in the period when it wasn't syncing.
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‎12-01-2018 07:39

‎12-01-2018 07:39

Funny, almost 4 years to the exact date and mine stopped syncing suddenly after working fine for the last 5 years... I had to manually download and still its not working. No idea why!

 

Please help

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