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Fitbit - showing minutes that are incorrect

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‎11-14-2019 07:24

‎11-14-2019 07:24

My activity page has been acting strangely and taking to WW or Fitbit directly have not gotten me anywhere.

 

For example of Wednesday 13 November, it says 100 minutes, but that's not true.  Yesterday according to my Fitbit account, I did 3062 steps and 10 active minutes, so I'm not sure where 100 minutes is coming from.

 

I have tried removing my device, removing permission on Fitbit and then readding it all but it's still showing with minutes that are incorrect.  It's not even like i think the points are wrong either, but not knowing why it says minutes that relate to nothing is driving me mad! 😄

 

 

 

 

Fitbit - Activity.png

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‎11-15-2019 07:20

‎11-15-2019 07:20

@hkaye It's great to see you on the Community. Thanks for the details mentioned and the screenshot shared. 

 

I appreciate the troubleshooting you've performed. In this case, I would like you to contact Weight Watchers, they will continue assisting and providing you with further troubleshooting. 

 

Let me know if you have any additional questions. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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