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Fitbit won't sync to Wellness that Works

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‎06-27-2021 21:37 - last edited on ‎06-28-2021 03:58 by Fitbit Moderator

‎06-27-2021 21:37 - last edited on ‎06-28-2021 03:58 by Fitbit Moderator

Okay here I go again. I bought a new Fitbit Luxe thinking that my Inspire 2 was defective and that the reason it was not syncing was because I had the Apple Health app on. So I followed all of Weight Watchers recommendation ( 5 hours later) and nothing! I had to manually add my step to my WW App which really defeats the purpose of purchasing high technology high priced items when they are flawed. Nobody seems to know what the answer is. Not the technological department at WW or Fitbit. Can anyone else in the forum assist me? At this point I am very discouraged and frustrated with the system at hand.

Thank you in advance.😩

 

 

Moderator Edit: Clarified subject

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‎06-28-2021 03:58 - edited ‎12-27-2023 04:35

‎06-28-2021 03:58 - edited ‎12-27-2023 04:35

Hi there, @Odiekins. Thanks for stopping by in the Community Forums and trying to troubleshoot this issue before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Weight Watchers (WW), now known as Wellness that Works, uses data from Fitbit to reward you with FitPoints. See www.weightwatchers.com

Information shared between WW and Fitbit:


From Fitbit to WW:
  • Steps
  • Distance
  • Calories
From WW to Fitbit:
  • None

 

Did you contact Wellness that Works directly or you follow their instructions from their help site? If you haven't reached out to them directly, we recommend contacting Wellness that Works, (Weight Watchers), for further assistance. 

-Contact WW in the U.S. or Canada: 1-800-651-6000 or www.weightwatchers.com/help/contactus.aspx. 
-Contact WW in the UK: 0345 3451500 or uk.help@weightwatchers.co.uk.

I've moved your post to the Third-Party Integrations board for organization purposes.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎06-28-2021 12:21 - last edited on ‎07-01-2021 14:14 by Fitbit Moderator

In response to MarreFitbit

‎06-28-2021 12:21 - last edited on ‎07-01-2021 14:14 by Fitbit Moderator

Thank you but yes I have spoken to WW and Fitbit. I have spend more hours than necessary to try to fix this only to have a Fitbit customer service tell me that WW no longer works with Fitbit. I am beyond frustrated. Third phone call to fitbit to return my brand new Luxe fitbit watch only to be told try another way and not given the instructions to return. So I called WW again. Technical support is trying to help. But I'm done with with Fitbit. So thank you but no thank you. 

 

 

Moderator edit: format.

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