Fitbit won't sync with WW app

[tvett63]

Ever since today my 3 month old charge 4 refuses to sync to my weight watcher app.  I know they had sync problems today but now I can not sync to my WW app!! I have wasted 3 hours trying to get it to sync. But when I got to WW it says I have no devices, so when I try to link them I  get a screen that is green dots and it will not connect to the fitbit app.  Help!

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @tvett63.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. I recommend revoking the access of the Weight Watchers App to Fitbit and then link them again. If this process doesn't work, you can contact WW customer service for further assistance. 

• Contact WW in the U.S. or Canada: 1-800-651-6000 or www.weightwatchers.com/help/contactus.aspx. 
• Contact WW in the UK: 0345 3451500 or uk.help@weightwatchers.co.uk.

Have a good day!

[Shaquan]

I had all kinds of problems yesterday had to change my name password reload
the fibit app finally got it to work but took me forever I also just got a
smart scale and that’s when it all started mine was opposite of what yours
is doing would not let me sync up to the fibit application all I can say is
good luck hopefully you can get through to a actual person on fibit
customer service they helped me before with some tech stuff good luck 🍀 --
Sharon Dugan

[tvett63]

Thanks so much
Mine finally straightened out itself last night late after I went through
changing passwords updating apps and lots of frustrating tears..

[AlejandraFitbit]

Thanks for getting back, @tvett63 and @Shaquan for the input.

I understand the frustration during this issue and appreciate the information provided. It's great to hear that this issue has been resolved, if there is anything else we can help you with, do not hesitate to post it.

Happy stepping!