Fitstar does not sync with Fitbit

[LyndonChao]

Started using Fitstar a month ago, signing in via Fitbit account, but workouts not reflected in my Fitbit Dashboard. Later upgraded Charge HR to Surge hoping a total reset would resolve issue but still not syncing. Contacted Fitbit customer support who could not resolve issue who then advised me to contact Fitstar directly. They have yet to respond. Anybody have more luck syncing Fitstar with Fitbit? Thx.

[SunsetRunner]

Hi @LyndonChao

Have moved your post from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution.

Wishing a Happy & Healthy New Year

[LyndonChao]

Thx Mystique! Happy 2016! Sent from my iPhone

[shimeyka]

I'm having the same issue? what was the fix for you?

[grahambrady]

Hi all - I am having the same issue also - looks like a common problem ?? I have separately e-mailed FitBit. 

[AprilMay]

Hello, all. I've had the Fitbit Flex for about two years and just joined FitStar a few days ago with my Fitbit account and I was having the same problem with the two not syncing up. I emailed customer service at FitStar and they got back to me the same day and the fix they suggested did the trick. I hope it will be helpful to you as well.

Here's what worked for me (courtesy of the fine folks at Fitstar):

To unlink the account you created by registering with Fitbit and link it to your main account, complete these steps:

1. Go to app.fitstar.com and log in to your FitStar account with the option to login with Fitbit.

2. Click the menu icon in the top right corner, and choose Settings.

3. Click "Email and Password" and add an email address and password to your account. Please note that the email address you use must be different from any other email address you’ve used for an existing FitStar account.

4. Next, click "Services" and disconnect Fitbit.

You'll now be able to link your main FitStar account to your Fitbit.

Good luck!

[FOGBURN]

Please read below, I added ALL CAPS to what I added to Fitbits suggested remedy as this is what worked for me and I used existing email and did not lose any data!

For us to help you with this, kindly disconnect and reconnect FitStar and Fitbit by going to app.fitstar.com and logging into your account. 

To relink the account you created by registering with Fitbit and link it to your main account, complete these steps: 

1. Go to app.fitstar.com and log in to your FitStar account with the option to login with Fitbit. 

2. Click the menu icon in the top right corner, and choose Settings. 

3. Click "Email and Password" and add an email address and password to your account.   [OR IF YOU ALREADY HAVE AN EMAIL ADDRESS ENTERED JUST LEAVE IT] Please note that the email address you use must be different from any other email address you’ve used for an existing FitStar account. [NOT TRUE IN MY CASE AS I ONLY HAVE ONE EMAIL ADDRESS AND I HAD ALREADY PREVIOUSLY ENTERED IT WHEN LOGGING IN THROUGH FITBIT AND LEFT THIS EMAIL ADDRESS HERE AND JUST DID ALL THE ABOVE AND THEN LOGGED IN THROUGH FITSTAR INSTEAD OF THROUGH FITBIT. IT DID NOT SEEM TO BE IMMEDIATE IN WORKING; HOWEVER I KNOW THE VERY NEXT EVENING I DID 4 WORKOUTS AND ALL OF THEM SYNCED AND LOGGED TO FITBIT.]

4. Next, click "Services" and disconnect Fitbit. 

In addition to that, please be advise that disconnecting and reconnecting will not sync their past history but should insure that any future sessions sync correctly. [THIS IS NOT TRUE EITHER; IF YOU KEEP YOUR EXISTING EMAIL ADDRESS AS I DID YOU KEEP ALL YOUR EXISTING DATA!!!     YAY!!!   AWESOME!!!]

You'll now be able to link your main FitStar account to your Fitbit. Let us know if you have any further questions.  [THANK YOU FITSTAR FOR STICKING WITH ME ON THIS ISSUE!]

[JoeyBamboots]

I tried this and I still don't have my past workouts showing on Fitbit dashboard....   So far I haven't been able to sync ANYTHING between the two services.   I contacted fitbit and fitstar help and nothing has worked yet. Any help would be greatly appreciated because this is really frusturating. 

[Britt_Arrr]

Same here. I did all the tricks and tips the forums have mentioned and nothing has worked. It's weird on the email/password tip where it says go to services and disconnect Fitbit, it doesn't allow me that option. I tried contacting both fitstar and Fitbit...no response.

[tlsfenner]

Me too, I've followed all the tips and tricks from posts as well as from Fitbit/Fitstar, and still not syncing.

[FunkyMonkey]

Hi - I was having a similar issue with Fitstar but mine was due to lack of minutes exercised!

After finishing a half hour aerobic exercise (T25) I would rest and then complete my routine by carring out one of the daily FitStar plans.

The issue for me was the FitStar plan only ran for 12 minutes and I had my settings to only recognise activity after 15 minutes. By changing this down to 10 before starting that exercise, the FitStar exercises have been automatically recorded going forward.

In the App these settings are found under Account / Goals / Exercise

Not sure if that helps but I thought I'd share what my solution was.