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Fitstar won't login with Fitbit - api.fitbit.com

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‎01-11-2017 09:12

‎01-11-2017 09:12

Hello

 

I downloaded FirStar application on my Smartphone today running Android 5.0.1 / ColorOS 2.0.

 

When I am trying to use "Login with Fitbit" option, it redirects to https://api.fitstar.com and fails with error, "We are sorry, something went wrong", even though I've fitbit application installed on same smartphone.

 

Anyone else face this issue? Any fix around it please?

 

Thanks

Aj

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4 REPLIES 4

‎01-11-2017 11:09

‎01-11-2017 11:09

@AKundnani Is your phone on our list of Supported Devices? If it's not, this could be the reason your Fitstar app is experiencing issues. For additional help, I recommend getting in touch with Fitstar's Support Team. I hope this helps! 

Best Answer

‎01-11-2017 22:35

In response to LenaFit

‎01-11-2017 22:35

Thanks Lena.


My phone is supported and I am already using Fitbit app with all features on it. Just Fitstar sign-in with Fitbit is giving issue.


I've contacted support team. Case (#16401069)


Thanks

Aj
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‎01-15-2017 15:54

In response to AKundnani

‎01-15-2017 15:54

I'm having the same problem... did you find a solution?

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‎01-15-2017 20:15

In response to Starlyn04

‎01-15-2017 20:15

Below steps received from support team helped me.


So we could assist you better with this, please link your Fitstar account to your Fitbit account by doing the steps provided:

1. Go to app.fitstar.com and log in to your FitStar account.
2. Click the menu icon in the top right corner, and choose Settings.
3. Click "Email and Password" and add an email address and password to your account. Please note that the email address you use must be different from any other email address you've used for an existing FitStar account.
4. Next, click "Connected accounts" and connect Fitbit.

We hope this helps. Let us know if there's anything else we can assist you with
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