Fix for Facebook connection issues!

[roadrunner247]

Hi!

I recently contacted Fitbit support for help because my Fitbit would not link with my Facebook account. I revoked access and reconnected multiple times as that seemed to be the only solution I could find on this forum, but it didn't work for me. I contacted Fitbit support and they finally came up with this solution:

We've reviewed your case with our site specialists and would like to as if you coudl revoke access from within Facebook as well as Fitbit.com. To do this, go to the apps tab of your Facebook profile and click "Remove" (the "X" icon) next to the Fitbit app icon. Here is a link to an image for reference: https://s3.amazonaws.com/uploads.hipchat.com/4977/158413/zkqfcnbdl2Sqp5z/upload.png

Please be sure that access is also revoked on both the sharing and the applications tab on your Fitbit.com profile's "Settings" page as well.

Once this step is complete, try linking your account once more.

One thing you should note: I did not see the Fitbit app on my Facebook app page. I had to put the word Fitbit in the search bar. Only then did it come up for me to be able to remove it. I thought it had never connected, but apparently it had, just not correctly. I hope this information will be helpful to others.

Thanks,

Sherry

[EdsonFitbit]

Hello everyone. I apologize for the prolonged delay resolving this situation as well as for the continued frustration with the Fitbit information not showing up in Facebook anymore. I have to ask for a bit more of your patience. As soon as more updates become available, I'll let all of you know.

Thanks for stopping by, see you around. 

[prettysky]

Still not syncing here... months now ;(